Indo62 believes digital entertainment should be fun and safe for all users. We provide control tools, guidance, and full support to ensure your gaming experience stays positive.
Our Approach
At indo62, we do not just offer an exciting gaming experience – we also care deeply about the wellbeing of every user. Online gaming should be an enjoyable form of entertainment, not something that burdens your daily life.
Most people play in a healthy and responsible way – they set a budget, know their limits, and play purely for entertainment. However, for some individuals, gaming habits can develop into something harder to control. That is why indo62 provides a range of tools and resources to help you stay in control.
Remember – gambling is for entertainment. Never play with money you cannot afford to lose, and never try to recover losses by continuing to wager further. Every game involves an element of chance and no strategy can guarantee a win.
indo62 Commitment: We are committed to the safety and wellbeing of our users. Our entire team is trained to identify and assist users who may be experiencing gambling-related issues.
Protection Tools
Every indo62 user has full access to these control tools directly through account settings, with no approval waiting time required.
Set your own daily, weekly, or monthly deposit limits. Once a limit is reached, the system automatically blocks additional deposits for that period. Limits can be reduced instantly, but increases require a 48-hour waiting period.
Set a session duration limit – for example, 1 hour, 2 hours, or 3 hours per day. Once the time is up, your session will be automatically ended and you will need to log in again after a sufficient break.
Need a short break? Use the Self-Break feature to temporarily suspend your account – for 24 hours, 7 days, 30 days, or 90 days. During this period, you will not be able to log in or make any deposits.
If you feel you need to stop playing for an extended period, the Self-Exclusion option allows you to fully close your account for a minimum of 6 months. This request cannot be reversed before the period ends.
Easily track your gaming history and transactions through your account dashboard. See how much time and money you have spent, and use this information to make smarter decisions about your playing habits.
Manage your promotional and bonus notifications according to your preferences. If you feel promotional offers are negatively affecting your gaming habits, you can easily unsubscribe from all marketing communications.
Limit Reference
Here is an overview of the self-control tools available at indo62 and how they work.
| Control Tools | Preferred Duration | In Effect | Adjustable |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Less – instant; More – 48 hours |
| Session Time Limit | Per session (1–8 hours) | Instant | Less – instant; More – 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Instant | Less – instant; More – 48 hours |
| Self-Break | 24 hours / 7 days / 30 days / 90 days | Instant | Cannot be cancelled early |
| Self-Exclusion | 6 months / 1 year / Permanent | Instant | Cannot be cancelled early |
| Notification Controls | At Any Time | Instant | Adjustable at any time |
To activate any of these control tools, log in to your account and go to the Account Settings > Responsible Gaming. Or contact our support team via live chat for immediate assistance.
Know Yourself
Ask yourself the following questions. If you answer "yes" to two or more of them, it may be time to speak with someone who can help.
Have you ever played longer or spent more than you originally planned?
Have you ever returned to try to win back money you had lost?
Have you ever hidden your playing habits from family or friends?
Has gaming ever caused you to neglect work, family, or other responsibilities?
Have you ever borrowed money or sold belongings in order to fund your play?
Do you feel anxious, irritable, or uncomfortable when you are unable to play?
Do not treat these questions as accusations – they are the first step toward understanding yourself. Asking for help is a sign of strength, not weakness.
How to Get Help
Our support team is available 24/7 via live chat on the platform. They are trained to help you activate control tools or refer you to the right support resources – all handled confidentially and without any judgement.
Begin by setting realistic deposit limits and session time limits. If you feel you need a longer break, activate Self-Break or Self-Exclusion directly from your account settings.
If the situation involves serious emotional or financial distress, we encourage you to seek help from a qualified gambling support organization in Malaysia. Speaking with a trusted family member or counselor can also be very beneficial.
Focus on other fulfilling activities – sports, hobbies, time with family. Recovery is a journey and every small step forward counts.
Minor Protection
Indo62 is a platform strictly intended for individuals aged 18 and above. We take seriously our responsibility to ensure no underage individuals can access our platform.
Our identity verification (KYC) process ensures every registered user is a verified adult. Identity documents such as a national ID, passport, or driving licence are required to confirm age before any transaction activity is permitted.
If you suspect someone underage is using this platform, please contact us immediately. We will take prompt action to close the account in question.
Tips for Parents
Ensure your password and account login details are kept out of reach of children or teenagers in your household.
Use parental control software on shared devices to block access to online gambling sites.
Talk openly and non-judgmentally with your children about the risks of online gambling.
Watch for signs of underage use of the gambling platform and take early action if there are any concerns.
FAQ